---
title: The number ONE error in recruitment marketing
description: "It’s about understanding behaviour and tailoring messages with the aim of creating advocates of your brand.” Steve: What’s the number one error in recruitment marketing?…"
image: https://blog.idibu.com/hubfs/Imported_Blog_Media/sarah.jpg
---

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# The number ONE error in recruitment marketing

 Written by [Steve Walker](https://blog.idibu.com/author/steve-walker)

> It’s about understanding behaviour and tailoring messages with the aim of creating advocates of your brand.

**Steve:** What’s the number one error in recruitment marketing?

**Sarah:** Not thinking enough about the candidate. I don’t think that enough attention’s given to how a candidate feels in a recruitment process. As a candidate myself, searching for jobs – you just feel like you’re in a black hole, you get no communication back… so I think being walked down the process all the way through to hire is really important. I think that’s a really important piece to sort out as a recruiter.

**Steve:** Is this focus on the candidate a by-product of the current economic state or is it a cultural shift?

**Sarah:** I think it’s a cultural shift – recruiters are more aware of how a candidate feels, and I think it needs to evolve even further, in terms of being brand aware as a consumer. **A job seeker is a consumer. It’s important for them to be accepting of your brand and you need to fully engage them. I don’t think there’s enough engagement after the application stage.**

**Steve:** You’re an expert in tracking user behavior with, for example, Google Analytics. Do you think those technologies could and should be used to track candidate behavior?

**Sarah:** Definitely.

**Steve:** And the candidate experience?

**Sarah:** Yes. These tools help you understand what a candidate is doing, wherever they are, and that should be utilized to optimise the process more. At the moment, so many companies just don’t do anything meaningful with the candidate. A candidate applies, and nothing else happens. It’s a terrible waste.

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But you have the tools to know more, whether they’re applying to multiple jobs etc – **it’s about understanding behaviour and tailoring messages with the aim of creating advocates of your brand.**

**Steve:** What’s your view on the effectiveness of social media in recruitment right now?

**Sarah:** I think it just opens up more doors to candidates, especially the younger generation. **LinkedIn has become such an important part in how a candidate researches the jobs and company brands that they are considering applying to.**

**Steve:** So you are saying to recruitment marketeers should see social media as place to build up their brand reputation as opposed to spam posting out adverts via tweets \[Steve note: this is a pet-hate of mine even though idibu provides posting services, posting is a great service but it should not be used as a Twitter spam-bot!\]?

**Sarah:** Yes. Candidates use these tools to research and understand the company they’re applying for – to understand the brand values are of the company. This is exactly what I would do before considering to work with anyone.

**Steve:** Excellent, thank you very much.

[Sarah Arnold](https://www.linkedin.com/in/sarahfarnold/) is Marketing Manager at [zyx associates](http://www.zyxassociates.com/).

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