To really accelerate the growth of a business, you must improve processes. Too often technology starts off being built around replicating what the process currently does”
This is part two of my three-part talk to Roderick Smyth about the history of TempBuddy, techniques to develop better technology, and improving personal productivity. Rod is the CEO of TempBuddy.
Steve: Tell me more about the re-invention of process through technology?
Rod: The method of meeting clients’ requirements is often based on what they currently do, not how they should be doing things. For example, taking your legacy processes that you built around paper and converting it into a digital format.
Going back to the time sheets scenario… When I looked at how to solve the problem, I had to first understand why time sheets existed in their current form. Why does this piece of paper get signed by a manager, get signed by recruiter?
The simple answer was that the time sheet’s purpose is so that procurement – isolated from the front side of the business, can understand from somebody they trust (normally a line Manager) that a piece of work took place. Somebody turned up at a place, at a time, and did a piece of work. And the reason that this process works is because they trust the person that’s signing that sheet.
If you circumvent and bypass that using technology, that means putting biometrics, geo-location and other factors that will give procurement the same level of trust and comfort, but without having to go to through the same process to get there.
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To really accelerate the growth of a business, you must improve processes. Too often technology starts off being built around replicating what the process currently does.
You need to properly utilize the tools that now exist. We don’t have stables everywhere to house our horses anymore, because we don’t use horses to get to places. The means of travel from A to B is a car, but the route to get from A to B has not changed. The process of how you achieve your goals changes over time.